Help & frequently asked questions

Open the packaging carefully and keep knives away from the paper. Handle the poster by its edges with clean, dry hands. Keep the packaging until you have checked the poster and found a place for it.

Gently unroll the poster on a clean, dry, flat surface. Protect both sides with clean, unprinted paper. Place a flat board on top with evenly distributed weight, without sliding it directly across the print. Allow the paper time to relax and check it occasionally. Do not use water, steam, an iron or a sharp reverse fold.

In our experience, a rolled poster is ready to hang after lying flat for around 48 hours. The paper may still curl slightly when lifted. A suitable frame with a backing board helps keep the poster flat. The time needed varies from one poster to another.

Choose a frame suitable for the paper size of your poster: 30 × 40 cm or 50 × 70 cm. Paper size and visible opening are different: a frame may cover part of the outer border. If you want a mount or mat, choose a combination with a suitable opening. Our framed option does not include a mount or mat.

Hanging hardware is included with the framed option. It may arrive separately in the packaging and still need to be attached. First check which type you received. Wall fixings must be suitable for the frame’s weight and your wall material.

A sawtooth hanger is a small metal bracket with a serrated edge. Some have screw holes and others have built-in prongs; they require different installation methods. The bracket belongs on the wooden frame, not on the backing board or retaining tabs. If mounting instructions are missing, first email a photo of the bracket and the back of your frame to info@affichera.com. We will help identify the appropriate installation before you start.

This depends on the hanger and wall fixing. A bracket can create a small gap. If you want the frame to sit as close to the wall as possible, contact us before installation. Alternative or recessed fixings are not included as standard and must suit the frame. Do not drill or rout the narrow wooden rail yourself.

Our posters are printed on thick, sturdy matte paper. The exact paper specification may differ between unframed and framed options.

Display your poster in a dry place, away from direct sunlight and not directly above a heat source. Avoid touching the printed surface. Dust a frame gently with a soft, clean cloth. Do not spray cleaning products directly onto the frame or poster.

Contact Affichera through Etsy Messages or info@affichera.com and include your order number. If possible, add photos of the problem and packaging. Keep the product until we have agreed on the next step. You do not need to return a damaged product on your own initiative. Your statutory rights remain unaffected.

Contact Affichera through Etsy Messages or info@affichera.com. Follow the withdrawal and return deadlines and return address in our shop policies. Contacting us is not a request for permission to exercise your statutory right of withdrawal. We are happy to help with the practical arrangements.

For a standard change-of-mind return within the withdrawal period, you pay the return shipping costs. Please package the poster carefully to protect it during transit. You may inspect the poster as you would in a shop. If handling beyond what is necessary to inspect it, or damage for which you are responsible, reduces its value, we may deduct the demonstrable loss in value from the refund. In cases of severe damage, that loss may amount to the poster’s full value.

If a poster arrives damaged or incorrect due to our side, we will respect your statutory rights and provide an appropriate remedy without charging you return shipping for that remedy.

The packing slip may show our production partner’s address. This is used, among other things, for parcels that cannot be delivered. It does not automatically replace the return address in our shop policies. Send a customer return to the address in those policies unless we agree on a different arrangement for your return.